Shipping Policy

Last Updated: May 2026

Thank you for shopping with Swéy.

This Shipping Policy applies to purchases made through the Swéy clothing store and covers our hoodie, shirt, and apparel collections.

Order Processing

Orders are typically processed and dispatched within 1–3 business days after payment has been successfully received.

Orders are not processed, packed, or shipped on weekends or public holidays.

During product launches, promotional periods, and holiday seasons, processing times may be longer than usual.

Shipping Destinations

Swéy currently ships worldwide.

Shipping availability may vary depending on your country, region, or local courier restrictions.

Shipping Carriers

We may use one or more of the following shipping partners:

The Courier Guy
PostNet
DHL
Other approved logistics providers

The courier used for your order may vary depending on destination, shipping speed, and operational requirements.

Estimated Delivery Times

South Africa

Gauteng: Approximately 5 business days
Major metropolitan areas: Approximately 5 business days
Rural and remote areas: Approximately 10 business days

International Orders

Approximately 21 business days

These delivery estimates are provided for guidance only and are not guaranteed delivery dates.

Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and available shipping methods.

Free Shipping

We offer free shipping on qualifying orders valued at R1,300 or more.

Swéy reserves the right to amend or discontinue free shipping promotions at any time.

Tracking Information

Where available, tracking information will be provided once your order has been shipped. Tracking updates are dependent on the courier and may not update immediately after dispatch.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Swéy has no control over customs processes and cannot predict or guarantee customs-related fees.

Delays

While we aim to meet all estimated delivery times, delays may occur due to factors outside our control, including:

Customs inspections
Weather events
Courier disruptions
Public holidays
Industrial action or strikes
Government restrictions
High shipping volumes

Swéy is not responsible for delays caused by these circumstances.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate at checkout.

Swéy is not responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete delivery information provided by the customer.